Frequently Asked Questions

Call or WhatsApp +90 543 580 69 13 at any hour. Tell us the symptoms, the hotel name and the room number. You are given an arrival time and a price before the doctor sets off. More about hotel visits.

Yes, for house and hotel calls — every day of the year. The clinic in Oba is open 09:00–19:00, seven days a week.

Usually 30–60 minutes in Alanya centre, Oba, Cikcilli, Tosmur and Kestel; longer for Mahmutlar, Konaklı, Avsallar and Okurcalar. See coverage.

It depends on the district, the hour and the treatment. You get the price on the phone before the visit and it does not change afterwards. How payment works.

Most policies cover an urgent private consultation abroad, and reimburse you against documents. You will receive a signed medical report, an itemised invoice and a receipt in English.

English, Turkish, Russian and German — spoken by the doctor, not through an app.

Yes, with a parent or guardian present. Fever, ear infections, stomach bugs, rashes and sunburn in children are among the most common reasons we are called.

Yes. Prescriptions are valid in any pharmacy in Turkey. Bring the packaging or a photo of any medicine you already take — it saves time and avoids interactions.

We tell you straight away and arrange it, including which hospital suits the problem. For anything life-threatening call 112 first.

Unconsciousness, difficulty breathing, chest pain, heavy bleeding, seizures, suspected stroke, serious accidents, or swelling of the lips and throat after a sting or medicine. 112 is free from any phone in Turkey.

Not for an urgent problem. For planned treatment — dental, eye, obesity, hair transplantation — call first so the right amount of time is set aside.

Yes. A large part of the practice is expatriate residents of Alanya, including chronic conditions, repeat prescriptions and routine check-ups.